Shipping policy

Last updated: 25 July 2026

Thank you for shopping with Eg-Gü.
Below you will find information about the processing of your order as well as the shipping and delivery of our products.

1. Processing Your Order

Orders are generally processed within 1–2 business days (Monday to Friday, excluding public holidays).
During seasonal peak periods or periods of high order volume, processing times may be longer in individual cases.
If we require additional information to process your order, we will contact you by email as soon as possible.

2. Delivery Areas

We currently deliver in particular to:
• Switzerland
• Member States of the European Union (EU)
• European Economic Area (EEA)
• United Kingdom
• Other countries where available during checkout.
If your destination country cannot be selected during checkout, we are currently unable to deliver there.

3. Shipping Costs

Shipping costs are calculated automatically during checkout and displayed before the order is completed.
Shipping costs depend in particular on:
• destination country
• weight and size of the shipment
• selected shipping method.
Where free shipping promotions are offered, the applicable conditions will be announced in the online shop.

4. Estimated Delivery Times

The following delivery times begin when the shipment is handed over to the carrier and are non-binding estimates.
Switzerland: generally 1–7 business days
Europe (EU/EEA/United Kingdom): generally 3–15 business days
Other international deliveries: generally 6–22 business days
Delays may occur due to customs clearance, official measures, adverse weather, high carrier workload or other circumstances beyond our control.

5. Shipping Providers and Tracking

Shipping is carried out via reliable delivery providers such as Swiss Post or comparable logistics companies.
Where available, you will receive a shipping confirmation by email with tracking information.

6. Customs Duties, Import Charges and Taxes

For deliveries outside Switzerland, import duties, customs duties, taxes or other charges may apply.
Unless expressly stated otherwise, these costs are not included in the purchase price, are not included in the shipping costs, and must be borne by the buyer.
As regulations vary from country to country, we recommend contacting your local customs authorities before placing an order.

7. Incorrect Delivery Address or Undeliverable Shipments

Please check your delivery address carefully before completing your order.
If a shipment cannot be delivered because of an incorrect or incomplete address, refusal of acceptance or unsuccessful delivery attempts and is returned to us, additional shipping costs may apply for reshipment.
If you notice an incorrect delivery address after placing your order, please contact us immediately. Once the shipment has been handed over to the carrier, changing the address is often no longer possible.

8. Damaged or Lost Shipments

If tracking shows that a shipment has been delivered but you have not received it, we recommend first asking family members or neighbours, checking the specified delivery location, and contacting the carrier using the tracking number.
If your order arrives damaged, please contact us, if possible within 48 hours of receipt.
Please include:
• Order number
• Photos of the damaged goods
• Photos of the shipping packaging.
We will review the matter as quickly as possible and work with the carrier to find an appropriate solution within the applicable legal framework.

9. Contact

Eg-Gü Werke AG
Brand: EG-GÜ
Rue Kléberg 14
1201 Genève
Switzerland
Email: info@eg-gue.ch